Privacy Policy

Ping Privacy Policy

Ping is built for privacy. We use advanced security and end-to-end encryption to provide secure messaging and internet calling to users around the world (“Services”). Your messages and calls are always encrypted — only you and the intended recipients can access them. No one else, including Ping, can read or listen to them.

Information You Provide

Account Information

When you create a Ping account, you register with your phone number. We use your phone number to provide core services to you and to help others connect with you on Ping. You may optionally add a profile name and profile picture — this information is also end-to-end encrypted.

Messages & Calls

Ping cannot access the content of your messages or calls. Your communication is fully encrypted from end to end. If a recipient is temporarily offline, encrypted messages are securely stored on our servers until they can be delivered. Your message history is never stored by Ping — it lives only on your own device(s).

Technical Data

To operate the service, Ping temporarily stores limited technical data such as authentication tokens, encryption keys, and push notification tokens. This data is randomly generated and strictly limited to what's needed for secure message delivery and call functionality.

Contacts

You can choose to allow Ping to identify which of your phone contacts are also Ping users. This is done in a privacy-preserving way: your contact numbers are hashed (converted into non-readable code) before being sent to our servers for matching.

Customer Support

If you reach out to Ping Support, any information you provide will be used only to investigate your issue and follow up with you. We don't use this data for any other purpose.

Managing Your Information

You can manage your account and personal data at any time through the Ping app settings. This includes updating your profile or enabling additional privacy features like the Registration Lock PIN.

Information We May Share

Third-Party Services

We partner with third-party providers to help deliver parts of our service — for example, sending a verification code when you register. These providers are contractually required to handle your data securely and in accordance with their own privacy policies. If you use third-party services (like YouTube, Spotify, Giphy, etc.) within Ping, your use of those services is governed by their respective terms and privacy policies.

When We May Disclose Information

Ping may disclose certain limited data only when required by law or when strictly necessary to:

Comply with legal obligations or government requests;
Enforce our Terms of Service and investigate potential violations;
Detect, prevent, or address fraud, security issues, or technical problems;
Protect the rights, property, or safety of Ping, our users, or the public, as permitted by law.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or to improve clarity. If we make changes, we'll update the “Last Updated” date. Your continued use of Ping confirms your acceptance of the updated Privacy Policy.